The world's most comfortable shoe, Narzio.
We believe in making our customers happy, therefore we make sure that everything we sell is in perfect condition.
If you find that you are not completely satisfied with your purchase, we encourage you to reach out to us so we can provide you the best option.
Although we offer exchange and refund, all shoes being sent back must meet the requirements listed below.
Exchange and Refund requirements:
* Items must be unused, unworn, and in brand new condition.
* Items must be in their original packaging and should include any accessories provided at the time of purchase.
* Proof of purchase (receipt).
* Items must be returned/exchanged within seven (7) days of receiving the products.
If you find that you are not completely satisfied with your purchase, we encourage you to reach out to us so we can provide you the best option.
Although we offer exchange and refund, all shoes being sent back must meet the requirements listed below.
Exchange and Refund requirements:
* Items must be unused, unworn, and in brand new condition.
* Items must be in their original packaging and should include any accessories provided at the time of purchase.
* Proof of purchase (receipt).
* Items must be returned/exchanged within seven (7) days of receiving the products.
We are being charged a 2.9% transaction fee plus $0.30 per transaction whenever we process orders. If you request a refund, these fees will be deducted from your refund.
Return Process:
For online purchases, reach out to us at info@comfortpair.com
We can’t accept returns that we haven’t had an opportunity to start, so please don’t send your items in without contacting us. Once we’ve received your request, we will notify you of the approval or rejection of the refund. We’ll also respond with instructions on how to send your package.
Please allow at least thirty (30) days once we’ve received your return to process it! We will notify you by email when we’ve finished inspecting it and have had an opportunity to accept your items.
We can’t accept returns that we haven’t had an opportunity to start, so please don’t send your items in without contacting us. Once we’ve received your request, we will notify you of the approval or rejection of the refund. We’ll also respond with instructions on how to send your package.
Please allow at least thirty (30) days once we’ve received your return to process it! We will notify you by email when we’ve finished inspecting it and have had an opportunity to accept your items.
Shipping:
You are responsible for the return shipping costs unless the item sent is incorrect or faulty.Please note that shipping, handling, service charges, and any applicable tax are NON-REFUNDABLE.
Exceptions:
If you receive a product that is defective, damaged, or incorrect, let us know immediately! We’re happy to address any problems that might arise.
Strictly NO RETURN, NO EXCHANGE for SALE items.
Shipping Process
Due to high demand and the geographic origin of our manufacturers and suppliers, our premium secured shipping will take an average of 1-4 weeks depending on your location. Please allow us 1 week to process your request. We will update you with shipping confirmation so you know when to expect your order!